Shipping, Delivery & Returns
SHOES: orders that include a pair of shoes
* Shipping to Canadian addresses only * Click here for U.S. and International Orders.
In order to offer our customers the widest choice of styles and fittings, we offer dance shoe styles that are ....
- In-stock in Canada: the most popular styles in Canada and the U.S. in regular widths ready to be shipped to you.
- In-stock in England: the most popular styles world-wide, in-stock in England and ready to ship.
- Made-to-Order: You choose the heel, the width and the size, and your shoes are handcrafted just for you in England.
You can choose for us to include your order in our monthly shipment and then we ship it to you, or have delivered direct from England.
All in-stock shoes, shipped by us or sent direct from England can be returned for a refund (no re-stocking fee) to our store in Canada. (conditions apply ). Additionally we will pay the shipping on shoe orders shipped from Canada. And if you need a different size, we will also cover the cost of the shipping on one exchange (conditions apply ).
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| In-Stock in Toronto | In-Stock in England | Made-to-Order in England | ||||
|---|---|---|---|---|---|---|
| Shipped from England direct | Sent to Toronto in our monthly shipment, then we ship to you | Shipped from England direct | Sent to Toronto in our monthly shipment, then we ship to you | |||
| Time to Ship | next business day | 1-2 business days | 1-5 weeks | 5-7 business days | 2-6 weeks (+ 2 weeks for special requests) | |
| Shipping Method | Either Fedex Ground or by Post | by Post. Priority 2-3 day rush shipping can be arranged for an additional $40 | Monthly shipment leaves England on the last Friday of the Month. Shoes ship from Toronto 4-5 business days later | by Post. Priority 2-3 day rush shipping can be arranged for an additional $40 | Monthly shipment leaves England on the last Friday of the Month. Shoes ship from Toronto 4-5 business days later | |
| Cost | $10 FREE | $15 | $10 FREE | $15 | $10 FREE | |
| Returns | Return to us for a refund within 28 days (conditions apply ) | Return to us in Toronto for a refund within 21 days (conditons apply) | Return to us in Toronto for a refund within 21 days (conditons apply) | No returns unless due to defect, or if different from what was ordered. | No returns unless due to defect, or if different from what was ordered. | |
| Exchanges | Replacement shipped FREE Returns due to fit can be exchanged for the same style and heel in a different width or size (subject to the same conditions as returns) . We will even ship one replacement pair free of charge. |
Return to us in Toronto for a refund within 21 days (conditons apply) | Replacement shipped FREE Returns due to fit can be exchanged for the same style and heel in a different width or size (subject to the same conditions as returns). We will even ship one replacement pair free of charge. |
No returns unless due to defect, or if different from what was ordered. | No returns unless due to defect, or if different from what was ordered. | |
| Additional Shipping Charges on CDs, books, DVDs, etc. | FREE No additional shipping charges on anything else you add to the cart. |
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